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🎰 Frequently Asked Questions | Holland America

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Time zone difference or offset between the local current time in Australia – New South Wales – Sydney and other cities worldwide. The numbers of hours that Australia – New South Wales – Sydney is ahead or behind other time zones.
Bank of America; Find and lookup Bank of America SWIFT codes and BIC Codes. A SWIFT Code, or Bank Identifier Code (BIC), is an 8 or 11-character series of letters and numbers that are used for international bank wire transfers.
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International Calling & Messaging: Dialling & Country Codes America code from australia

Bank of America’s international travel support page is here to help make your travel experience free of problems and worries. Get answers to frequently asked questions, tips to help maximize your travel experience and customer service phone numbers to use when traveling.
Australia, officially the Commonwealth of Australia, is a sovereign country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It is the largest country in Oceania and the world's sixth-largest country by total area.
i lived and was born in australia my whole life. australia is the most unique and beautiful place ever and then the tragic event.. i had to go to england. it smells like....skunk , there is so much congestion and it is horrible! as an aussie from sydney australia in the slang/language australia is the total opposite of america but in tourist.

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america code from australia For more than 140 years, the safety and security of our guests has been our highest priority.
Every decision we make starts with that basic rule.
We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters.
It begins with the design and equipping of our ships.
We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections.
All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.
In accordance with U.
Final payment is generally due no later than 75 days prior to departure depending on the cruise you have booked, although some of our cruises have different final payment date requirements.
A deposit is required and generally due within 1 to 5 days after reservation date.
The per person, per cruise deposit requirement will be advised at time of booking.
A second deposit is required for all Grand Voyages.
You may want to consider Holland America Line's CPP which is designed to help protect your vacation investment from loss.
Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund.
CPP is available on Holland America Line Cruises and Land+Sea Journeys, and is offered as a Standard Plan or a Platinum Plan.
If desired, CPP may be purchased at time of deposit or at any time prior to the date on which cancellation fees begin to accrue.
Payment is due at time of purchase and is non-refundable.
Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements.
Please consult the Holland America Line brochure for the final payment date applicable to your cruise.
Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date.
Travel documents, however, are only issued after final payment has been received by Holland America.
Travel advisors should make checks payable and send to: Holland America Line Attn: Cash Applications 450 Third Ave.
W Seattle, WA 98119 Payment by American Express, VISA, MasterCard, Discover Card, JCB, UnionPay, and Read article Club is accepted.
The charge does not apply to payments made by debit card.
For faster processing, please include a confirmation number on your check.
Travel advisors please note that MCOS will not be accepted.
Travel advisors or consumers outside the U.
Canadian Imperial Bank of Commerce CIBC 400 Burrard Street Vancouver, B.
JPMorgan Chase Bank, London Sort code: 60-92-42 Swift: CHASGB2L Account 23585110 - for Bookings Correspondent Bank: JPMorgan A.
Holland America Cruise Line features that family feud fast money australia you to extend your vacation in either your port of embarkation or debarkation.
Some of the world's greatest travel highlights are within reach, both before and after your cruise.
Why not plan a little extra time and extend your experience even further with an expertly guided tour?
Or explore at your own pace, with a premium hotel as your home base.
You can explore on your own or take a guided tour referred to as shore excursions.
Holland America Line offers a wide variety of shore excursions to fit your lifestyle, ranging from easygoing activities to high adventure.
Search ancient ruins or hunt for shopping bargains.
Ride a raft over river rapids or a horse across hills and beaches.
Climb a mountain or a pyramid.
Each of our tours provides the highest level of quality, safety, convenience and value.
Once you have booked your cruise, you can easily book your shore excursions online; we recommend you book early for the best selection.
Cruise itineraries ply some of the calmest waters in the world.
In addition, stabilizers on modern ships, availability of advance weather information, and development of effective preventative medications have greatly reduced the incidence of motion discomfort.
Share and review this information prior to leaving for your vacation.
Protect your cruise vacation investment with our.
We are excited to now be able to offer our Cancellation Protection Plan to all of our guests, even after a cruise is booked.
If you have booked both air and hotel accommodations through Holland America Line, transfers are included.
If you have made your own airline arrangements in conjunction with a hotel package, you may receive a complimentary transfer between the airport and hotel.
For peace of mind, we recommend booking your flights through Holland America Line.
Holland America Line's Flight Ease ® features transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day.
It's the easy, hassle-free way to travel to and from your cruise.
Note: Transfers are not complimentary on the land portion of an Alaska Land+Sea Journey.
Among the many delights of a Holland America cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable.
With Indulgences, our onboard gift program, we invite guests as well as their friends and family to join us in the spirit of creating special moments.
Cruise vacations are casual by day, whether you're on the ship or ashore.
The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women.
On gala nights women usually wear a suit, cocktail dress or gown and men wear a jacket and tie, dark suit, or tuxedo.
To better align with guest wishes and health concerns, Holland America Line will implement a new smoking policy beginning in January 2017.
Please see below for details.
Smoking Policy beginning January 2017: Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms cabinsshowrooms and most other indoor areas are designated non-smoking.
No smoking of any kind will be permitted on any stateroom verandah.
Onboard all other Holland America Line ships, smoking is allowed in the casinos except for non-smoking days.
Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.
Electronic cigarettes are permitted in staterooms and suites but not on verandahs or in other public areas of the ship other than designated smoking areas.
Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.
Cruising really is the perfect way to travel the world.
No other vacation experience offers you the all-inclusive convenience and pleasure of multiplebeautiful scenic cruising, wonderfuland a wide array of onboard activities.
Holland America Line has a long and proud history of delivering extraordinary vacation experiences, a tradition that began in the Netherlands more than 137 years ago.
Today, cruises have a higher percentage of satisfied customers than any other travel experience.
Your mid-sized ship serves as your luxurious hotel, featuring spacious public spaces with fresh floral arrangements and multi-million dollar collections of https://spin-casino-deposit.website/australia/no-deposit-online-pokies-australia.html and antiques, award-winning restaurants and elegant staterooms—most with ocean views or private verandahs.
Most meals and entertainment are included in your cruise fare, which makes a Holland America Line cruise the best vacation value.
Cruises can be as long or short as you choose.
Whatever itinerary you choose, and for however long your cruise may be, you will enjoy some of the most spacious and comfortable ships at sea, along with award-winning service, five online casino no deposit australia dining, extensive activities and enrichment programs, and compelling worldwide itineraries.
Holland America Line cruises visit over 320 ports worldwide, and practically every destination is accessible by water.
You can embark on your cruise vacation from a wide variety of ports close to home, or exciting, exotic locations worldwide.
An African safari, a Mexican fiesta, the Alaskan wilderness, a Japanese shrine, a European adventure.
Explore more possibilities on our page and experience the world with Holland America Line.
Cruising is for everyone, and we welcome and cater to families with children.
Holland America Line provides youth and teen activities and facilities specifically for younger guests, such as Club HAL, the Club HAL Gameroom, and The Loft.
Supervised fun and babysitting services are also available.
Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships.
If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents.
Be sure to keep your documents on your person or in your carry-on bag so you can america code from australia them easily.
Cruises feature extensive on-board enrichment programs and activities every day.
Take a self-guided art tour, lounge by the pool, practice yoga or work out in the fitness center, or pamper yourself with a spa treatment and indulge in world-class luxury shopping.
You can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few.
Or you can do nothing at all.
It's entirely up to you.
Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of.
On your Holland America Line cruise you're free to dine As You Wish®, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule.
Take advantage of 24-hour room service on your verandah, or read more a sophisticated meal in the elegant Pinnacle Grill.
The choice is always yours.
An energized nightlife beckons: dance the night away in the nightclub; treat yourself to exciting Broadway-style shows featuring award-winning talent; try your luck in the casino; or enjoy a cocktail and live entertainment in one of the many lounges.
You can also relax in the privacy of your stateroom and enjoy a movie from our well-stocked DVD library.
The choice is yours.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many — or as few — as you please.
On a Holland America Line cruise, you do what you want, when you want.
You can do everything or absolutely nothing.
We recommend that you explore our wide-range of to find those that appeal to you.
From time to time, guests encounter transportation delays in getting to their cruise ship.
If it is your day of sailing and this happens to you, please follow these guidelines: First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day.
Working directly with the carrier is important as the airlines are usually able to arrange alternative flights.
If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans.
These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay.
All other questions and concerns regarding air arrangements should be directed to your travel advisor.
For further information on our relationship with airlines, please refer to your Cruise Contract.
If you have purchased air transportation independently from Holland America, you will be responsible for any and all expenses incurred when joining the vessel in progress.
On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area depending on local customs regulationsto greet guests and assist those who are eligible to be transferred to the pier.
You will recognize our representatives by their Holland America signs.
If you don't see our representatives, please have one paged.
Please note: This service is available only on days of sailing.
Some countries impose an arrival or departure tax, which cannot be included on an air ticket.
In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline s 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a home telephone number.
Reconfirm international flights 72 hours prior to your departure from home.
Also, please remember to confirm all flights booked directly by your travel advisor.
Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights.
Also, have your identification, travel documents and tickets readily available.
Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels.
Your travel advisor, however, may assist with these arrangements once you receive your tickets.
Viewing Your Air Itinerary Once you are given your airline reservation code, found in your documents on either the e-ticket or paper tickets, you can view your flights online at.
Enter your reservation code given to you by Holland America Line, passenger last name and password: hollandamerica We are pleased to offer Flight Ease®, featuring transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day.
Flight Ease offers convenient booking assistance by one of our experienced Reservations Agents, competitive pricing, 24-Hour assistance and next port protection.
If you are interested in greater flexibility when booking an air schedule, our Flexible Fares may be the option you are seeking.
If you are sure of your plans and looking for potentially lower air rates, our Restricted Fares may work best for your travel schedule.
Flight Ease® is offered at an additional charge to your cruise fare.
Certain conditions and restrictions apply.
In some cases a Home City Motor Coach will be substituted for airline flights.
If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress.
Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date.
Changes to the booking may require cancellation and rebooking of flights.
The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price.
If the current available price exceeds the original airfare, the guest must pay the additional charge.
Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket.
In some instances, name changes will not be permitted and will require cancellation and rebooking of flights.
Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise or Land+Sea Journey.
Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees.
Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.
Restricted Fares: Full payment for air reservation is required at the time of air booking.
Any changes will result in the cancellation of the air booking.
Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket.
The airline may generate a Future Air Credit FAC memo in an amount the airline determines.
FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days.
FACs are nontransferable, and nonrefundable.
Tickets are nontransferable and name changes are not allowed.
FACs only apply to U.
Air rates are for e-tickets, per person and include all flight taxes and fees.
Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.
Airline Service Requests and Baggage Charges Please contact each airline directly to request or confirm meals, oxygen, wheelchair or other airport assistance.
Guests travelling with other guests who originate from different cities or who request Flight Ease at different times may not receive routings on the same flights.
Each airline has its own baggage allowance policy.
You are responsible for all baggage fees, including any excess baggage charges imposed by airlines.
Airline Schedule Changes Airline bookings are subject to flight schedule changes by the airlines.
Schedule changes can occur at any time and may affect your flights.
Holland America Line is not responsible for airline schedule changes.
Holland America Line will try to assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements.
Any associated costs related to or caused by an airline schedule change is the responsibility of the guest.
Changes initiated by guests to flight schedules are subject to applicable costs and fees, and may require cancellation and rebooking of flights at the available rates and space.
Seat Assignments Seat assignments are controlled by the airlines, but may be requested for most flights in america code from australia Flight Ease system based on availability in the airline's reservation system at the time of booking.
Seat assignments are not guaranteed and the airline may change seat assignments.
Some airlines charge for seat assignments.
Any fees related to seat assignments are collected by the airline directly.
Some low-cost fares do not allow pre-assigned seats; guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.
money transfer to australia from new zealand and Relation with Airlines As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time.
If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air price paid to us.
We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors.
The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations.
Passengers who are booked by Holland America on a Holland America charter flight are guaranteed a reservation on the cruise ship.
If a passenger confirmed on a Holland America charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.
If deemed necessary, the cost of hotel accommodations is not included in the air price.
Hotel options and costs will be communicated to and agreed by guests prior to being confirmed Passengers are always responsible for meals and no deposit bonus mobile casinos australia of a personal nature.
For some packages, Flight Ease guests may incur an additional air cost due to a stopover.
Transfers Please refer to Transfers.
Hotel Packages If you have booked your hotel accommodations through Holland America Line, transfers are included between the airport, hotel and ship.
Please notify Holland America Line of your air travel schedule no later than 14 days prior to your arrival otherwise we will not be able to transfer you from the airport.
If you booked your air travel through Holland America Line, then we already have your schedule.
Purchasing Transfers Transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks.
Transfers are available to Flight Ease® guests and to guests who have independent flight plans.
Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing on-line check-in.
Transfers between select city center locations and Holland America ships are available in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney.
The office is closed on Sunday.
The office is closed on Sunday.
The office is closed on Sunday.
The office is closed on Sunday.
Unused transfers are not refundable.
Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board.
Embarkation times are printed on the Boarding Pass page on Express Docs.
Generally, however, early embarkation will commence at 12:00 p.
There may be certain exceptions due to local governmental procedures.
Due to new port security requirements at Port Everglades in Ft.
Lauderdale, Florida, we are unable to provide our guests with access to the cruise terminal prior to 11:00 a.
Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled 30 minutes before sailing New U.
To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure.
If we do not have your information by this deadline, you will be unable to sail.
Guests are urged to complete the Online Check-in process before leaving home.
Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves.
You will be responsible for all costs you incur to join the vessel at the next port.
Prior to boarding, you will pass through a security checkpoint.
Next, you will be required to complete ship check-in formalities.
Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call.
Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage.
Upon completion of check-in, you will receive a guest identification card equipped with a bar code.
This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board.
It is also your room key.
Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway.
IMPORTANT: For this procedure, you will need to present your travel documents and the required proof of citizenship.
If you completed Online Check-In, you will need to present your Boarding Pass.
If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire one per person at the pier.
For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation.
You may also receive arrival documentation from Immigration when arriving at the airport.
Please keep these available for check-in.
The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities.
You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed.
When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise.
We anticipate that your stateroom will be ready at approximately 1:00 p.
Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system.
For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.
Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward.
Please feel free to relax in the Public and Pool Areas.
The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.
Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries.
It is truly a suitable prelude to your carefree holiday.
Don't miss the sail away festivities with our entertainment staff.
Park 'N Fly offers discounted off-airport parking rates through the Park 'N Fly Network offering service from more than 65 major airports nationwide as well as Port Everglades, Florida.
If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents.
Be sure to keep your documents on your person or in your carry-on bag so you can access them easily.
Guests who are participating in our Florida Homeport Motorcoach Program must make arrangements to be picked up and dropped off at their designated meeting point, as overnight parking is not available.
At the beginning of the cruise each guest will receive a disembarkation form that will allow them to coordinate transfers and baggage handling arrangements.
Please fill out the form and return it to the Front Office as soon as possible.
Guests in each stateroom receive a disembarkation package near the conclusion of their cruise, which includes luggage tags, an assigned disembarkation time, and details about customs formalities, baggage handling, travel arrangements, and other important information regarding disembarkation.
On the last night of your cruise you will need to place your baggage outside your cabin before you retire.
Please do not place your baggage over the emergency floor lighting.
Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information.
Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day.
Place them in a carry-on bag or keep them with you so you can access them easily.
Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should america code from australia be placed in the baggage you placed outside your stateroom.
On the morning of disembarkation, each guest must have settled their onboard account.
Promotional credits are non-refundable.
Cash deposits can be made on the last day of the cruise.
The ship's estimated arrival time at the port of disembarkation is shown on your cruise itinerary.
Generally, the ship is subject to certain government procedural requirements upon arrival.
Once completed, all guests will be allowed to disembark.
Disembarkation is usually completed within two to four hours after the ship's arrival.
All guests are required to disembark the ship at this time.
Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport.
The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port.
Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers.
Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations.
At the international level, regulation of our industry begins with the International Maritime Organization IMOa United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags.
The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.
One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS.
SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.
The ships of Holland America Line all fly the flag of the country of Netherlands and meet the standards established by that country for its vessels.
To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Holland America Line, it is Lloyds Register.
The Classification Society carries out a full ship inspection once a year plus does additional surveys of online casino australia bonus safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.
There are further inspections conducted by many of the countries that our ships visit.
For example, any ship calling in a U.
Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills.
Additional safety, security and health inspections are carried out by other U.
Centers for Disease Control and Prevention and the Department of Agriculture.
Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries.
These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.
Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate.
These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers.
To obtain a license, they must have graduated from an accredited maritime college.
We try, to the maximum extent possible, to grow people within our company.
We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training.
People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, promoted through the ranks.
All of our crew are appraised by a senior officer at the end of each sailing assignment.
These appraisals form the basis for promotion decisions.
Shoreside, many of our people either have spent years first working on our ships or have other maritime experience.
Several members of our management teams have joined us after first serving more than 20 years with the U.
Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel.
Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.
To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code.
In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships.
These audits include both total ship and focused audits.
It is also part of our operating practices that our senior management visits and sails on our ships as much as possible.
We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.
Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship.
We have monthly safety and environmental self-audits that are performed on all of our ships.
Furthermore, every senior officer inspects their area of responsibility on a regular basis.
Our people understand to never assume that everything is being done as it should be.
They are required to check and re-check.
All of our ships comply with and in many cases exceed the applicable SOLAS safety standards.
Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact.
The ships can sustain flooding in up to two adjacent compartments and still remain afloat.
To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces.
Each ship has several fire teams that drill together so they are prepared to respond to a fire.
In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded.
During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship.
We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.
Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected whenever there is a main engine room failure.
The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss.
Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.
Passenger Emergency Drills take place in the port of embarkation before the ship leaves the dock so that guests know where to go and what to do if an alarm is sounded.
During this drill, passengers will be provided clear instructions to be followed in the event of an emergency, including how to find their muster station, the essential actions they must take in an emergency, and the method of donning lifejackets.
These drills are mandatory for all passengers and non-compliance may result in disembarkation.
A passenger safety video is available for viewing on the guest channel from start of embarkation and continuing until 24 hours after departure.
With changes in technology and governmental requirements and recognizing that we always need to be ahead of the learning curve when it comes to ship operations, our people attend training courses both ashore and onboard that either we arrange or that are put together by others.
We also have a comprehensive Computer Based Training CBT program offering hundreds of courses that can be taken whenever time permits.
Our mandatory training includes week-long sessions in an actual simulator.
We and our sister companies have developed the Center for Simulator Maritime Training CSMART at Almere in the Netherlands, where we have state-of-the-art bridge and engine room simulators.
At CSMART, our people are placed in a room that is outfitted with the same equipment as they would find on our ships.
With the benefit of large video screens, computer technology and databases that contain maps of ports and other areas of operation, our people are run through simulations of actual conditions and circumstances they could expect to encounter.
In this way, they can practice responses to simulated emergencies.
To ensure that training is effective, our people are regularly drilled so that should an actual emergency ever occur, they are ready to respond.
These drills include, among others, fire drills, abandon ship drills, lifeboat lowering drills, medical emergencies, and bomb threats.
We hold drills in our Seattle office to ensure that we are prepared to respond should one of our ships require help.
Several times a year, we activate our Incident Command Center in Seattle and, for several hours, we deal with a simulated emergency, the nature of which is not disclosed in advance to the participants.
During these simulations which are done in conjunction with one of our ships, we have dozens of people in our Incident Command Center going through the kind of stresses and decisions that they would encounter in case of a real marine casualty.
We also hold this web page drills with regulatory authorities.
For example, in conjunction with the U.
For more than 140 years, the safety and security of our guests has been our highest priority.
Every decision we make starts with that basic rule.
We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters.
It begins with the design and equipping of our ships.
We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections.
All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.
In accordance with U.
Such phones, with particular lithium-ion batteries, can overheat and catch fire, posing a burn hazard.
As such, please be advised that all guests in possession of a Samsung Galaxy Note7 smartphone must take the following precautions, pursuant to the safety advisory notice recently issued by the U.
Department of Transportation Pipeline and Hazardous Materials Safety Administration.
The following list is provided to assist in determining what items are not allowed onboard without a valid, lawful reason.
This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard.
This includes bladed weapons, sharp pointed weapons, daggers, sabers, swords, axes, ice axes, hatchets, straight razors shaving safety razors are allowedrazor blades not in a cartridge, box cutters, ice picks, meat cleavers and utility knives.
Small locking pocket knives with blade lengths less than 6.
Dive Tanks are not permitted, empty or full.
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage.
Oxygen cylinders are not x-rayed.
Guests carrying larger sizes will be directed to return them to their vehicle.
If the guest is without a vehicle, the cooler will be destroyed in the same manner as other prohibited items.
Coolers cannot be accepted as checked baggage.
Whenever there is doubt an embarkation supervisor or shipboard personnel can be contacted to make the decision.
However, if such devices are determined to pose a hazard they will be removed and returned the last day of the cruise prior to debark.
The above list is not exhaustive.
For your convenience, and to expedite your departure, we encourage all our guests to utilize the and start the process as soon as possible.
During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms.
For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure.
If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure.
Keep in a safe place along with your cruise documents.
Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass.
Online Check-in can now be completed in English, Dutch, Spanish and German.
Preparing for your Holland America Line cruise is now easier, faster and more convenient.
With Express Docs you can access comprehensive, up-to-date information on all aspects of your cruise.
You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place.
No more waiting for mailed documents.
The Express Docs notification arrives electronically approximately 50 days before departure after your final payment has been made.
Express Docs are a part of our ongoing commitment to environmental stewardship and conservation.
Q — What is the difference between paper documents and Express Docs?
A — Paper documents are the traditional printed documents presented in the blue pouch and are received in the mail approximately 45-30 days prior no deposit casino bonus australia departure.
All other voyages will receive Express Docs Express Docs provide the same information in electronic format and are available for you to access at your convenience for each person on the booking.
Q — What are the benefits of having Express Docs?
Q — Are Express Docs available for all cruises?
A — Grand Voyages will receive traditional paper documents due to the extensive itinerary detail required for these complex and longer voyages.
Express Docs are provided for all other cruise products, including Land+Sea Journeys.
Q — When will I be able to access my documents?
Q — How will I know when Express Docs are ready for my booking?
A —Once the booking is paid in full and the cruise is approximately 50 days prior to departure, Holland America Line will send an email to each guest booked to notify you that Express Docs are ready.
Q — What does the email notification from Holland America Line look like?
A — The email from Holland America Line has the Booking Number in the subject line.
A separate email is sent for each booked guest.
Q — I have not received the e-mail notification for my Express Docs.
Can you re-send it?
A — The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in.
If the booking is paid in full and within 50 days of travel, you may go to www.
Q — What if I do not have an email address or do not wish to provide my email address?
We will also send a notification to your travel advisor.
Q — Why is a notification sent to each guest booked?
A — It is a requirement that each guest complete the Online Check-in process and review the cruise contract to access his or her Express Docs.
Q — I find some of the wording on my Express Docs is too small on the screen to read comfortably.
A — Express Docs are presented in a.
Q — With Express Docs, how will I receive luggage tags?
You may select to print up to 10 additional tags at a time.
Your luggage will follow normal processing and loading on to the ship from this point.
Q — Why does my luggage tag have a box with a number and letters in it next to the stateroom number?
A — This box indicates the deck number and general location of the stateroom to facilitate delivery of your luggage to your stateroom at embarkation.
Q — Do the luggage tags need to be printed in color?
A — You may print either in color or black and white.
Q — Why are my luggage tags printing with the wrong stateroom number?
A — Sometimes having multiple Adobe files open at the same time can cause information to display incorrectly.
If this happens, try closing and reopening the browser.
This should correct the problem.
Q — Will Express Docs include flight, hotel and transfer information?
A — Yes, all the required information is contained in Express Docs, including flight itineraries, hotel and transfer details.
For guests with the Flight Ease®, updated flight information is available through the end of flight travel at.
Please use password: hollandamerica no space The Reservation number can be found in your Express Docs on the air travel and arrival information page.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline s 24 hours before your initial flight departure 72 hours for international flights to verify all of the flight numbers, and departure and arrival times shown on your ticket.
Plan to be at the airline counter at least two hours before flight time for domestic flights and three 3 hours before flight time for international flights.
Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services.
Holland America Line and its onboard staff are not able confirm flights from on board our vessels.
Q — Do I need vouchers for my transfers?
A — Holland America Line has gone voucher-less for most services.
There are a few limited services that will still require vouchers.
If vouchers are needed, they will be included in the Express Docs.
Q — I have opted for a guarantee stateroom.
When will my Express Docs show a stateroom number?
A — Guarantee staterooms may be assigned at any time prior to travel and up until embarkation day.
If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned.
Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags.
Q — Is information regarding what I should know before I depart for my cruise still available with Express Documents?
A — Yes, the Know Before You Go document provides details on topics such as General Information, Cruise Preparation, Last-Minute Checklist, Arrival Advice, Shipboard Life, and Disembarkation is available online as a link at the bottom of the Online Check-in start page.
This can be accessed at any time after the booking has been made.
It is also available in the For Booked Guests section of the web site.
Q — Where can I locate information regarding the accessibility I need while on my cruise?
A — This information can be located in the Know Before You Go document available online.
Information for guests with disabilities can be found within the General Information section, while details regarding accessible transportation needs for transfers can be found under the Arrival Advice section.
You may also find information about accessible cruising in the For Booked Guests section of the website.
Q — If I make a change to my booking, will I be charged a fee to reissue the documents?
A — We will not charge document reissue fees for Express Docs.
Your updated Express Docs information will be available online.
Air fees and Cancel Policy fees may apply.
If you have any questions at all, please call the travel advisor with whom you made your booking.
Q bingo apps free money no deposit australia Is there a deadline for completing the Online Check-in process and accessing my Express Docs?
A —In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure.
Q — If I did not fill out my immigration forms online prior departure, do I need to check in early at the pier?
A — We recommend that you arrive at the pier approximately three 3 hours prior to ship departure time to allow sufficient time for pier-side check-in.
Q — Can I print out my Express Docs without completing the Online Check-in?
A — We do require that the Online Check-in be completed before the Express Docs can be printed.
If the Online Check-in is still incomplete three 3 days prior to ship departure, Express Docs will still be available for printing; however, you will need to provide this information again at the pier.
Q — Do I need to print the just click for source Express Docs packet for each person traveling with me?
A — To expedite the checkin process at the pier, we recommend that guests print out one full copy of their Express Docs for their party along with the first page and any applicable vouchers for each guest traveling.
Guests who are cruising together but have opted for different hotel or read article packages should also print out one full copy of their Express Docs for each traveler.
Q — How do I select only the pages I want to print in Internet Explorer?
A — After completing Online Check-in, your Express Docs will be displayed.
Click on the Printer Icon.
Under page range you may select which pages you would like to print.
For example if you just want to print pages 2 and 3.
Q — I continue reading a Mac® computer and am having trouble printing my Express Docs.
What can I do to get them printed?
A — If you are using an Apple® Safari® browser, you may need to upgrade to a newer version of Safari or install a Firefox® browser.
Another option is to install Adobe® Reader® and set it to be the default reader for the Internet.
A — Go to and click the MY ACCOUNT — LOGIN and follow the easy registration process.
See screen shots below Q — What information do I need to register?
A — You will need to enter your name, a valid email address and a password.
Q — How do I access my Express Docs?
A — Ongo to the Check-in link and start the CHECK-IN AND BOARDING PASS process see below.
Q — Where do I enter my Holland America Line Booking Number and Last Name?
A — Once you have clicked on the Online Check-in button, enter the booking number and name in the designated fill-in boxes.
See below Then click CONTINUE.
Q — Is it possible to check in for both my travel companion and myself at the same time?
A — Yes, check the 'All Guests' button, then click the 'Continue' button.
Q — I am taking a Land+Sea Journey.
Will I receive paper documents?
A — We now provide Journey guests with Express Docs.
This allows you the same convenience of accessing your documents online as you have for cruise only bookings.
Q — Will I need vouchers for my Land+Sea Journey?
A — Holland America Line has gone voucherless for most services.
If vouchers are needed they will print in your Express Docs.
Q — Do I need special luggage tags for my Land+Sea Journey?
A — You will receive any necessary luggage tags for your land tour while on your tour.
For details regarding the Journey luggage program, please refer to the Alaska Land + Sea Journey tips document available at the Online Check-In start page.
Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country.
It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents.
Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund.
Visa and documentation requirements vary by nationality and destination.
Please review your itinerary and verify your specific travel requirements.
Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three 3 weeks prior to sailing to verify travel documentation.
If you are booked on consecutive sailings, please insure you are able to obtain all required visas and vaccinations for all ports on your itinerary.
As a courtesy, Holland America provides some information as to necessary travel documents, visas and vaccinations.
Guests are still obligated to verify such information with the appropriate authorities.
The information provided on this site was correct at the time of publishing and is subject to change at any time.
Here is applying to citizens from the United States, Canada, the Netherlands, Germany, Australia, New Zealand, Switzerland, Austria, Brazil, Mexico, Romania america code from australia the United Kingdom.
You may also contact your travel advisor, VisaCentral or other local visa service or Holland America Line for assistance in determining which visas will be required for your specific cruise.
Multiple Entries: Different ports of call do not constitute a separate entry unless the ship visits a different country in between.
Visa Waiver Program Requirements The Visa Waiver Program VWP allows foreign nationals from certain countries to travel to the United States for stays of 90 days or less without obtaining a visa when they meet all requirements.
All Visa Waiver Program countries are required to hold valid machine readable passports that include specified security features biometric identifiers in order to enter the United States.
A biometric identifier is an electronic scan of a physical feature, such as an eye, hand, fingerprint, or face.
This will allow immigration inspectors to verify your identity.
In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization ESTA.
Details on this program as well as the participating VWP countries can be found below.
Electronic System for Travel Authorization ESTA Electronic System for Travel Authorization is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program.
ALL VWP travelers to the U.
We suggest that guests visit for additional information regarding the ESTA.
Guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport.
An ESTA will need to be completed for each family member traveling on the cruise.
Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.
Citizens of the following countries excluding U.
Note: Citizens of Curacao, Bonaire, St.
Eustatius, Saba and St.
Maarten from the former Netherland Antilles are not eligible to travel to the United States under the Visa Waiver Program, if they are applying for admission with passports from these countries.
Applications may be submitted at any time prior to travel, however, DHS recommends that applications be submitted no less than 72 hours prior to travel.
Embassy or Consulate before traveling to the U.
Schengen Visas Under the Schengen Agreement, citizens of certain countries will need a valid visa to transit through any country in the Schengen area.
There are currently 26 European countries that participate in the Schengen Agreement.
The agreement removes all internal border controls between the participating countries.
Once you enter a Schengen country, you may travel continuously for up to 90 days within the member countries.
A multiple-entry visa will be required if a non-Schengen country is visited in between visits to Schengen countries.
Most NON-European nationals will need a Schengen visa to travel within Europe.
The following countries are part of the Schengen Agreement: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, including MonacoGermany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Republic of Malta, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Visa requirements vary depending on the passport under which you are traveling and the countries being visited.
Proper travel documentation is required at embarkation and throughout the cruise.
We strongly suggest just click for source guests visit for additional Schengen Visa information and check with the appropriate embassy or consulate of the countries you will be visiting for specific travel documentation requirements.
Be sure to provide the complete itinerary of the cruise so that the embassy or consulate can provide the correct information.
Guests may also contact VisaCentral or other local visa service for assistance.
Visas on Arrival Most nationalities can obtain the following visas onboard when arriving with the ship.
Holland America will take care of the procurement of these visas.
Generally there is a minimal fee for the visa charged to your shipboard account.
However, should the situation be altered by the country being visited, you will be advised at the earliest possible opportunity.
Please verify whether the visa on arrival is applicable to your specific nationality: Cambodia, Cuba, Jordan, Kenya, Mozambique, Myanmar, Tanzania, Timor-Leste, United Arab Emirates, Vietnam Visa Processing Visa processing can vary by destination and submission location.
It may also be longer during peak seasons or when embassies are closed.
We recommend that you obtain all visas as early as possible to assure you are prepared to travel without interruption.
You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents.
Canadian officials WILL NOT allow guests to remain onboard while in a Canadian port without proper documentation.
If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority eTA to fly to or transit through Canada even if you do not require a TRV.
To verify whether your nationality requires a Canadian visa or eTA, please contact your local Canadian consulate or visit thiswhich may be useful to determine what is required.
Please be aware that the visa for Canada must be obtained regardless of whether you choose to remain onboard or go ashore.
If you require a visa it must be obtained in advance.
Processing times vary citizenship and may take up to 45 days to process.
Without a visa, you will be denied boarding without a refund.
Guests who have committed or been convicted of a crime may not be allowed into Canada.
It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada.
To learn more about applying for these documents we strongly recommend you visit the following website for details: Traveling to Sri Lanka An Electronic Travel Authorization ETA is required prior to arrival to Sri Lanka for all guests who wish to go ashore while the ship is in port as well as for guests who will be embarking or disembarking america code from australia Sri Lanka.
This ETA can be obtained online through the following website:.
After completion of the application, a print-out of the confirmation must be printed to show immigration authorities upon arrival.
A transit visa with single entry for two 2 days is required for most voyages.
Guests visiting on two separate occasions may require a double entry visa available for purchase on the website.
Those that do not wish to go ashore in Sri Lanka can remain onboard without the ETA but would not be allowed to go ashore for any reason.
Please Note: The ETA is only valid for 30 days after the date of issue.
Guests may need to use internet services onboard the ship if their arrival to Sri Lanka is more than 30 days after their date of sailing.
Traveling to Cuba All guests are required to obtain a visa in order to enter Cuba.
The type of visa that a guest will need will depend on certain factors, including the reason for travel to Cuba and place of birth.
Most guests will be able to enter Cuba utilizing a "Tarjeta Turistica" or "tourist card" visa.
Guests can purchase the "Tarjeta Turistica" from Holland America for a fee.
Cuban-born guests are permitted to travel to Cuba by ship.
However, any guest who was born in Cuba who wishes to travel to Cuba by ship must request a visa from the Cuban Embassy or use a Cuban issued passport to enter the country.
You can make visa and passport requests directly to the Cuban Embassy at 1 202 797 8518 or through an authorized third-party company such as ABC Charters at 1 877 817 1160 or Cuba Travel Services at 800 963 2822.
If your cruise includes travel to Cuba, is some more information on the travel requirements as well as a Travel Affidavit, required for all guests, including children.
Traveling to Australia An ETA Electronic Travel Authority or visa is required for Australia and must be obtained prior to sailing.
You will be asked to present your Australian ETA or visa at check in so please insure you have a printed copy with you.
Please note: The ETA is linked to the passport number used in the application.
Please make sure to use the same passport to travel with.
The Australian ETA is not available to all nationalities.
Please visit the following website to verify your eligibility for an ETA or if a standard Australian visa must be obtained: Traveling to Timor-Leste A visa for Timor is required and must be obtained onboard for a fee for all guests who wish to go ashore.
If you do not wish to go ashore you are not required to obtain this visa.
Timor requires that all guests arriving to Timor via the Dili seaport obtain their visa upon arrival, however, due to restrictions and ship processing times, this must be done onboard.
Guests do not have the option to purchase their visa in port upon arrival as individual visa applications may create delays in the ships immigration clearance.
Visa processing must be done onboard prior to arrival.
Only guests arriving to Timor by land have the option to secure their visa in advance of travel.
For more information please visit: Traveling to Brazil Effective June 17th, 2019, U.
This visa must be obtained prior to sailing.
Dutch, German, New Zealand, Swiss, Austrian, Mexico, Romanian and UK nationals do not require a visa for Brazil.
Citizens of countries not listed above should visit their local Brazilian Consulate for proper information.
Guests arriving to the airport without proper documentation will not be allowed to board the aircraft.
Guests arriving to the pier without the proper documentation will not be allowed to embark the ship and will not be eligible for a refund.
Holland America Line is not able to make visa arrangements en route or upon arrival.
If you have any questions or concerns, please contact us at 1-800-577-1728.
Traveling to Mainland China We recommend that all guests obtain a visa for China.
While there are some visa-free options available, China maintains a complicated visa regime and all requirements must be met.
Should you fail to obtain a visa and not satisfy the requirements to enter and exit China visa-free, you could face fines or be denied entry to China.
Traveling to Hong Kong, China Hong Kong is not part of Mainland China.
Nationals of Australia, Austria, Brazil, Canada, Germany, Mexico, the Netherlands, New Zealand, Romania, Switzerland, the U.
Traveling to India A visa for India is required whether you choose to stay onboard or go ashore.
This visa must be obtained in advance of your voyage and cannot be obtained upon arrival.
You will be denied boarding if you do not have the required visa for India.
Guests now have the option to obtain a traditional visa for India or an eTV Electronic Tourist Visa for voyages visiting Mumbai, Cochin or Mangalore seaports.
The eTV will require two blank passport pages.
The traditional Indian visa will require one blank passport page.
All guests will undergo face-to-face screening by Indian immigration upon arrival to India.
Guests can apply for an eTV at:.
You will be able to pay for and process the eTV online.
The eTV must be obtained at least 4 days in advance of travel, and cannot be obtained more than 120 days before travel.
Guests must bring a print-out of their eTV showing "GRANTED" with them to the pier.
In order to process your visa application, it may be requested that you provide an address of contact in India.
Please use the following: J.
Baxi and Company Colaco Building, Swatantrya Path Vasco-da-Gama Goa 403 802 India Phone: +91 832 2510483 Traveling to Turkey If you are embarking or disembarking the ship in Turkey, you must have a visa for Turkey prior to arrival.
If you are participating in a pre- or post- tour, an Overland Adventure or Overnight tour and are entering the country by land or air during the tour, you will need to arrange for your visa prior to sailing.
Please Note: Nationals from Brazil, Germany, New Zealand, Romania and Switzerland do not require a visa for Turkey.
Traveling to Russia Nationals of Australia, Austria, Brazil, Canada, Germany, Mexico, the Netherlands, New Zealand, Romania, Switzerland, the USA and the UK may require a visa for Russia.
If you are not going ashore you are not required to obtain a Russian visa.
If you are participating on a Holland America Line sponsored shore excursion, Holland America Line will provide a blanket visa.
This visa covers all nationalities.
If you plan to sightsee independently or wish to go ashore prior to, or after participating on a Holland America Line sponsored shore excursion, you must obtain an individual Russian visa prior to sailing.
Reciprocal Fee for Passengers Entering Chile The Chilean Government is charging an entry fee for the following citizens entering Chile through the International Airport.
Travelers entering by land or sea do not pay this fee.
Fees are subject to change at any time without notice.
This fee is not a visa.
In order to make returning home as smooth and easy as possible, please take note of the following tips.
For more information, consult your Customs Agency.
Guests returning to the United States can also check the official website of U.
Customs and Border Protection at.
Registering Your Valuables We strongly recommend that you register your valuables with Customs before leaving home.
This should be done well in advance of travel at a Customs office near your home.
Items that should be registered generally include those not manufactured in your country.
If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country.
Customs pays particular attention to cameras including special lenses and video equipmentbinoculars, radios, laptop computers, foreign-made watches and other similar appliances.
Customs officials will not be available at the ship during check-in to register valuables.
Transportation of Currency You may take as much currency or as many monetary instruments as you wish on your trip.
Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.
Customs Allowance Each U.
Guests who are neither U.
Additional information concerning Customs matters will be provided during your cruise.
This information is provided as general guidance.
Governmental and medical vaccination requirements vary considerably for different areas of the world, and are subject to change at any time.
Guests are responsible for verifying the actual requirements and recommendations at the time of sailing.
Holland America Line assumes no liability for the guest's failure to do so.
We recommend seasonal influenza vaccinations for all guests.
On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect 6-8 weeks prior to sailing.
Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the WHO or the CDC to identify any specific vaccination or health precautions required for each port of call on your itinerary.
An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call.
Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.
Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding.
Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel.
Having a passport will enable you to fly from the U.
Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call.
It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.
Your name on your travel documents passport, Alien Resident card, birth certificate, etc.
Otherwise, proof of name change e.
Any discrepancies may prevent travel.
PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary.
It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary.
Requirements for your voyage may be found on Holland America Line's website or by calling your travel advisor, Holland America, or a advisor visa service.
Boarding may be denied or fines may be levied against those guests without proper documentation.
Payment of any fines levied is the responsibility of the individual guest.
Passports or Western Hemisphere Travel Initiative WHTI compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal.
Please note the EDL is not the same as an Enhanced or Endorsed Commercial Driver's License.
Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards.
However, in the absence of any of the documentation listed above, U.
A passport is still the preferred document.
PLEASE NOTE: WHTI-compliant documents are only acceptable for entry or re-entry into the United States.
You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.
Customs and Border Protection.
Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.
Birth certificates can be an original, photocopy or certified original.
Passport requirement when minors travel with one adult on voyages governed by U.
Western Hemisphere Travel Initiative WHTI includes travel within Bermuda, Canada, Caribbean, Mexico, United States : When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport.
Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.
Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.
PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents.
The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.
Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship.
This includes air travel to and from Canada, Bermuda, the Caribbean and Https://spin-casino-deposit.website/australia/how-to-save-money-fast-australia.html />Please carefully verify the existing identification requirements for your particular travel situation.
Resident aliens not in possession of this must obtain one at the nearest office of the U.
Holland America Line provides guests with the following link to VisaCentral as a service to assist with the collection of necessary documents.
Guests may, if they prefer, use another visa service or collect the necessary documents themselves.
Be sure to advise that you are traveling with Holland America and that you are traveling by sea.
Your visa requirements may be different to the standard information given for air travel.
In addition, you may also miss out on certain discounts given to Holland America Line guests that go through VisaCentral.
Applications and additional information may be downloaded from real money slots iphone australia website: You can also reach them by phone or Email: U.
You are responsible for complying with the policies.
Please keep this in mind when packing.
Traveler advisory - Baggage fees and other charges may be directly assessed by airlines or airports.
Once you are notified of your flight details, please contact your airline.
Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings.
For this reason, we suggest you purchase luggage insurance before you leave home.
Your travel advisor can provide you with additional information if you are interested in this option.
You may select to print up to 9 additional tags at a time.
Please Note: Luggage tags will be also available for you at the airport on the day of sailing and the pier prior to your final check in.
The luggage tags are clearly marked with your ship name.
Please attach a tag to each piece of luggage you will be checking on the cruise.
There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date.
Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications, jewelry, money, credit and debit cards and other high value or important items, along with the clothes and shoes you intend to wear the next day, separate from your tagged luggage.
Place these items in your carry-on bag or keep them with you so you can access them easily and keep them secure.
Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage.
Remember that checked luggage might not be accessible at all times.
Keep these items close at hand in your purse or jacket pocket.
We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, apologise, fast money loans australia sympathise or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs.
Holland America Line assumes no responsibility for the items listed above.
Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top.
We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners.
Pack shoes on top of other contents in click at this page luggage to expedite the screening process.
Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information.
Bear in mind that the screening process for any point of embarkation is similar to that at an airport.
As such, all weapons and dangerous devices are prohibited and may result in denied boarding.
For complete, updated information regarding travel, please check the official website of the.
Please Note: Firearms, explosives, fireworks and illegal drugs of any kind are prohibitedwithout exception.
View the complete list of.
Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage.
Remember that checked luggage might not be accessible at all times.
Keep these items close at hand in your purse or jacket pocket.
We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs.
Holland America Line assumes no responsibility for the items listed above.
Holland America's luggage policy is further detailed in the luggage section of your Cruise Contract.
For your convenience Holland America Line has partnered with two luggage transport services for your convenience.
Luggage Direct and Luggage Forward® two different services offering a variety of services with the sole purpose of easing your travel!
By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.
Luggage Forward Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom.
Upon disembarkation, your bags are delivered directly back home.
Luggage Direct Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship.
Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft.
You will claim your luggage when you arrive at your final airport destination.
If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely.
Bags VIP Luggage Delivery Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage.
With Bags VIP luggage delivery service, you can skip baggage claim and head directly to your ship upon arrival.
A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom.
On the return trip, Bags VIP luggage delivery can deliver your luggage from baggage claim at your destination airport to your home or hotel, just like the service delivered your bags to the ship when you arrived.
The service is available in more than 250 U.
Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from america code from australia airport.
Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract.
IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets.
Keep them close at hand in your purse or jacket pocket.
We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs.
Remember that checked baggage might not be accessible at all times.
Holland America Line assumes no responsibility for the items listed above.
The experts at Holland America Line, the largest and most experienced Alaska travel company, have some tips on packing when you're headed north on a cruise or Land+Sea Journey.
Southeast Alaska On an Inside Passage cruise you will be traveling along the protected waterways of Southeast Alaska, also known as "the Panhandle.
North Alaska and the Arctic If you venture farther north you will find the climate deposit bonus online australia be drier.
Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit.
In the Arctic, for those traveling to Prudhoe Bay or Nome and Kotzebue, temperatures are cooler, in the 40s and 50s.
General Packing Alaska is casual, but be prepared to dress for dinners see Evening Dress below.
The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days.
Most evenings, Smart Casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women.
Shorts, flip-flops, swimwear, distressed jeans and men's tank tops are best left to daytime and the poolside.
Gala Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room.
Jacket and tie are appropriate for gentlemen, while ladies wear a cocktail dress or gown.
On Grand Voyages, many gentlemen choose formal attire.
Formalwear for gentlemen can be pre-ordered for use during your cruise by calling Cruiseline Formalwear at 1-800-551-5091 or 305 252-6565.
For more information, please visit.
Your formalwear will be in your stateroom when you board.
The number of Gala Nights on your cruise depends upon the duration of the voyage.
The number of Gala Nights for collector voyages is based upon the duration of each individual voyage of the ship.
Exercise Clothes If you're a fitness fan or just like to stroll around the decks be sure to pack your exercise clothes.
There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship.
The free Passport to Fitness program has the added fun of a reward at the end of the cruise for participating in onboard activities.
Be sure to bring your running or aerobics shoes, swimsuit and a cover-up for lounging, if not for warming up.
For gentlemen, collared shirts and slacks are required in all fine dining restaurants.
A: Dressy attire is appropriate.
Dresses, skirts, and slacks are all acceptable.
Q: Are a jacket and tie required for men?
A: Jacket and tie is the preferred attire in all fine dining restaurants on Gala Nights, though it is not required.
Guests without a jacket and tie were allowed in the fine dining restaurants before the new wording so this is not a policy change.
Q: Are jeans allowed?
A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Gala Nights jeans are only allowed in the casual dining restaurants.
Q: Can I wear shorts in the main dining room?
A: Not at dinner.
The source room is considered a fine dining restaurant and shorts are not permitted.
Q: Is the dress code the same on Grand Voyages?
The policy applies to all Holland America Line voyages.
Refunds except for amounts paid for CPP will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise.
For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.
For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or.
For bookings made in Australia, submit written cancellations to Holland America Line, 15 Mount Street, North Sydney, NSW, 2060 Australia or.
For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or.
Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages.
Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale.
Fees incurred as a result of cancellation cannot be applied to future bookings.
Refunds will normally be made to your travel advisor.
Travel advisors may impose their own cancellation fees.
Agency fees of any nature are a matter to be decided on solely by the agency and guests.
Name changes require the prior approval of Holland America Line and may not always be possible.
Cruise contracts are nontransferable.
Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date.
Changes to america code from australia booking may require cancellation and rebooking of flights.
The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price.
If the current available price exceeds the original airfare, the guest must pay the additional charge.
Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket.
In some instances, name changes will not be permitted and will require cancellation and rebooking of flights.
Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise or Land+Sea Journey.
Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees.
Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.
Restricted Fares: Full payment for air reservation is required at the time of air booking.
Any changes will result in the cancellation of the air booking.
Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket.
The airline may generate a Future Air Credit FAC memo in an amount the airline determines.
FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days.
FACs are nontransferable, and nonrefundable.
Tickets are nontransferable and name changes are not allowed.
FACs only apply to U.
With very limited exceptions such as our Panama Canal cruisesU.
For this reason, voyages originating and ending in the same U.
If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Home City Air program.
Please note that this is a U.
Holland America reserves the right to upgrade a guest or guests to more expensive category accommodations at no additional cost.
please click for source us handle the details.
Build your entire vacation, including flights, ship transfers, excursions, and all your hotel needs before or after your cruise, all with one hassle-free phone call.
Enjoy a seamless experience from ship to shore with a high-quality before or after your cruise, and to immerse yourself in your ports of call.
These shore excursions, hotel stays, and even air travel, can be coordinated by our to best complement your journey.
Among the many delights of a Holland America Line cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable.
With our onboard gift program, we invite guests as well as their friends and family to join us in the spirit of creating special moments.
Imagine the smile caused by a bon voyage bouquet; the pleasure given with a "Well-Being" spa package or the appreciation felt for a prearranged romantic dinner for two at the Pinnacle Grill.
With our onboard gifts and shipboard credits, you can let someone special know how much you care.
We offer celebration packages, flowers, chocolate dipped strawberries, special wine offerings, beverage packages and cards, spa treatments and america code from australia />We also offer shipboard credit, which allows guests to choose their own gifts once onboard.
All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs.
Click the Book Online Now button located below to view and purchase gift options.
You must have a Holland America Line account to complete your purchase.
If you do not currently have a Holland America Line account, please click Register above.
You may order gifts for yourself or guests booked on any cruise.
If ordering for friends or family, all you need is their last name and booking number.
To order Greenhouse Spa products online, visti.
If you need to order via phone, please call Ship Services at 1-800-541-1576.
You will receive your visa at embarkation.
Please review the and our before your scheduled departure.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline s 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a home telephone number.
Reconfirm international flights 72 hours prior to your departure from home.
Also, please remember to confirm all flights booked directly by your travel advisor.
Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights.
Also, have your identification, travel documents and tickets readily available.
Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels.
Your travel advisor, however, may assist with these arrangements once you receive your tickets.
Viewing Your Air Itinerary Once you are given your airline reservation code, found in your documents on either the e-ticket or paper tickets, you can view your flights online at.
Enter your reservation code given to you by Holland America Line, passenger last name and password: hollandamerica Protect your cruise vacation investment with our.
We are excited to now be able to offer our Cancellation Protection Plan to all of our guests, even after a cruise is booked.
Children are welcome in any of our dining venues.
Menu items from the daily menu are also available in half portions upon request.
And if your child is celebrating a birthday on board, ask our dining crew for a special, personal-sized cake!
To learn more about family cruises with Holland America Line.
For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family.
You may purchase these in advance of your cruise or after you embark.
Learn more about this unique Dutch celebration and prepare to get your orange on.
Just wear your favorite orange clothes and accessories, or purchase Orange Party essentials in our shops, and get ready for the time of your life.
What happens at the Orange Party?
Enjoy Dutch-inspired appetizers, beer, cocktails, live music and more, plus a festive display of national pride with a sea of orange!
When and where is the party?
Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise.
What attire should I pack for the Orange Party?
You can print your boarding pass after Online Check-In is complete.
There may be a small white box containing a smaller red box that has an X in it.
This indicates a pop-up has been blocked.
Click the box and an alert will appear saying the following pop-ups have been blocked.
Click the blue link and that will open the Boarding Pass to print.
If you are using a PC, hold down the Ctrl+Shift+Delete keys.
Then select the two boxes that say Temporary Internet Files and Website Files, and the box next to cookies and website data.
To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences.
Click the Privacy tab.
Click the Remove All Website Data button to delete all cookies currently stored by Safari.
To remove only certain cookies, click the Details button, select the cookies you want to remove and click the Remove button.
To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences.
Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu.
Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available.
Choose from city tours, culinary explorations, shopping outings, outdoor expeditions, cultural activities and more.
We recommend you book early for the best selection, as our excursions and tours have limited capacity and fill up quickly.
Shore excursions may be easily booked online in advance of sailing on the page.
If tour details are not yet finalized, please check again closer to your departure date.
Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date.
Shore excursion vouchers will be delivered to your stateroom on the day of embarkation.
You will also be able to request tours on the ship at the Shore Excursion Office.
However, please note that requests are processed on a first-come, first-served basis.
Requests for excursions which are fully booked are placed on a waiting list.
We have created a broad range of shore excursions with options available for every desired click the following article level.
Each shore excursion will show a corresponding activity level icon; use the icons as a general guide to the level of activity involved.
Please note that wheelchair lift vehicles are not available in some ports.
Please check with the Shore Excursion staff on board for the most accurate and up-to-date information.
Holland America Line and our local agents have spent much time in the selection of shore excursion tours.
Please be aware, however, that although every effort has been made to present you with the best available facilities in the countries we visit, some of these tours may not have amenities such as air-conditioning and toilets on buses.
Please note: No refund or allowance can be made to any guest who might, for any reason including medicalcancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion.
Guests on any excursion, who elect to leave the automobiles or motorcoaches in the shopping area, or elsewhere, must provide their own transportation, at their own expense, back to the port.
On board our ships, U.
We also accept U.
A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs.
In most ports of call you may easily exchange your U.
In many countries, you can use your ATM card to obtain local currency.
Most locations will accept major credit cards and some will even accept U.
If you choose to use U.
Please note: Foreign currencies cannot be accepted or exchanged by the Front Office.
Cash advances are available at the Front Office.
All cash advances are subject to restrictions.
A 3% service fee will be added to your onboard account for all cash advances.
All onboard purchases and services are charged to your account by using your stateroom keycard.
Cash is not accepted for individual transactions, e.
Cash is accepted in our casinos.
Registering a credit or debit card s Visa®, Mastercard®, American Express®, and Discover® as part of your pre-cruise check-in process activates your keycard.
Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days.
Any excess deposit will be refunded to you at the end of the cruise.
Traveler's checks may be cashed at Guest Services.
Personal checks are not accepted on board.
The card can only be settled for the amount of the pre-paid Gift Card.
We cannot process refunds on these cards.
At the end game shows australia your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases.
Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise.
The final amount billed may take up to 24-hours following disembarkation.
For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.
Our crew works very hard to make sure that every aspect of your cruise meets the highest standards.
This includes those crew members who serve you directly, such as Dining Room wait staff and the stewards who service your stateroom each day.
There are also many others who support their efforts whom you may never meet, such as galley and laundry staff.
The Hotel Service Charge is paid entirely to Holland America Line crew members, and represents an important part of their compensation.
A 15% Bar Service Charge is automatically added to bar charges and Dining Room wine purchases.
In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.
Holland America Line is not able to arrange for wheelchair assistance at airports or train stations.
Furthermore, many transportation vehicles around the world do not have wheelchair lifts.
Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle.
Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment.
Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat.
In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call.
If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line.
The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter.
If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible.
Please be assured this is for your safety.
Please note, lift equipped transportation within the United States may be arranged without additional costs.
Please advise Holland America Line as far in advance as possible of any special needs for transfers.
This will help to ensure availability of the appropriate vehicle s and for Holland America Line to provide an estimate of additional associated costs.
Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities.
Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities.
For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 or locally at 206-626-7320 or visiting the Shore Excursions Office on board.
At Holland America Line we do not discriminate against individuals on the basis of disability.
We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children.
However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs.
Club HAL is unable to accommodate children requiring one-on-one care into programming.
Special needs participants who meet eligibility requirements and require one-on-one care must have a parent or guardian present.
For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the below links: For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at 800 541-1576.
Guests should indicate on this form which foods may potentially cause a severe reaction.
Guests with a variety of severe food allergies sail with Holland America Line regularly.
Our galley staff on board is accustomed to and experienced in dealing with these types of needs.
The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination.
It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination.
As such, Holland America Line cannot guarantee that a guest will not come in contact with those items.
Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability.
Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship.
Please be sure you understand the requirements for a service animal to disembark in each port of call.
The best places to obtain specific information on required documentation and immunizations for your service animal are thelocal customs offices in the specific ports, and from your service animal's veterinarian.
All documentation and immunization requirements are established by government authorities and not by Holland America Line.
To board the ship, your service animal must have current vaccinations.
We also recommend that you carry the immunization records with you in case they are required at any port of call.
If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship.
If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal.
Please note that in your absence, you will need to provide for the care and supervision of your service animal.
Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.
Important Information for Service Animals on Australian Cruises The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships.
Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia.
At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country.
Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port.
For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship.
Certain ship transfer operations i.
When a ship is unable to dock, guests are taken ashore on smaller boats called tenders.
Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide.
Also, please note that scooters and wheelchairs which are more than 100 lbs.
Follow this link to view the As to tenders, with the exception of the Amsterdam, Volendam, Veendam and Prinsendam, Holland America Line vessels have been retrofitted with a tender-lift system that enables guests to roll directly on and off tenders while remaining in their wheelchairs.
However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the use of the ship's tender lift equipment.
Additionally, some port facilities may not be able to accommodate the lift equipment.
If you require the use of this equipment, please speak with the Guest Relations Manager upon embarkation for further details or to coordinate specific arrangements.
Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports.
For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device wheelchair, scooter, walker, etc.
These items may also be downloaded to the screen reader-enabled computer in the Explorations Café.
Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities.
Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience.
The Importance of Planning Ahead Holland America Line does not discriminate against individuals on the basis of disability.
We seek, to the extent feasible, to accommodate guests with disabilities.
However, some needs require adequate time to prepare for a guest's arrival.
We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.
Guests who are unable to care for their basic needs e.
The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center.
In limited situations either on board or ashorewe may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.
Holland America Line welcomes all guests to explore our cruise vacation offerings.
To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications ARIA.
Due to web accessibility standards, users may experience slight variations according to the browser used.
We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser.
For Microsoft Windows, NVDA and the Google Chrome browser are recommended.
For OSx, MacOS and iOS systems, VoiceOver and the Safari browser with Safari's support for keyboard shortcuts enabled are recommended.
For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: Width: 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less Weight: 100 lbs.
For the safety of all guests and crew: Scooters and other mobility equipment need greyhound promo code 2019 be securely stored and charged in the guest's stateroom; not in hallways or elevator lobbies.
Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.
Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations.
Holland America Line wheelchairs are not available for shore excursions or for use on board.
If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you.
You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.
Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices.
Please contact these vendors directly for pricing and availability.
Their contact information is listed below for your information.
Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider.
Refund issues must be dealt with solely between you and the service provider.
We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel.
Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center.
Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider.
Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider.
Refund issues must be dealt with solely between you and the service provider.
We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
Thus, you must be able to handle your supplies if you bring your own.
Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers.
Yes, our vessels have specially designed staterooms for guests who require mobility assistive features.
If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms.
For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations.
Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom.
Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms.
There are three types of accessible staterooms on our vessels.
Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms.
Fully Accessible — Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices.
These rooms provide an accessible route and clear floor space on only one side of the bed in a cabin configured to provide one bed and between the beds in a cabin configured to provide two beds.
Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices.
These rooms provide some accessible features.
Suites B6228, B6225 and stateroom EE3431 are fully accessible.
Staterooms HH3433, HH3428, H3394, H3393, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible.
Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible.
Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.
Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible.
There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Suites B8101, SA7092 and staterooms K11049, VB11038, CQ10033, VE8142, VD7049, K6185, VC6158, V5051, V5048, FB1172, E1165 are ambulatory accessible.
Stateroom CA367 is fully accessible.
They provide a shower with grab bars, accessible shower controls, and hand held shower head.
Staterooms EE390, EE389, G704, G706, G709, G711 are ambulatory accessible.
Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible.
Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.
Suite SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I7108, I7099, I6131, I6116, V5175, V5152, I5133, I5112, V5057, V5055, V5054, V5052, VH4146, VH4167, VH4107, VH4096, C1134, C1125, C1123, C1121 are fully accessible.
There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible.
Suites SC6175, SC6164, SS6108 and staterooms I-8037, VB6004, VB6003, D1100, C1082, C1081, J1074, K1012, K1011 are fully accessible.
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.
Suites SC6175, SC6164, SS6108 and staterooms I-8037, VB6004, VB6003, D1100, C1082, C1081, J1074, K1012, K1011 are fully accessible.
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.
Suites SS038, SS039 and staterooms F420, F423, F426, F429 are fully accessible.
Staterooms K225 and K226 are ambulatory accessible.
Suites AA7061, AA6223 and stateroom EE3437 are fully accessible.
Staterooms HH3439, HH3428, H3399, H3394, E2709, E2704, E2702, L2696, J2555, J2554, G2500, FF1956, FF1943, G1807, G1806 are ambulatory accessible, a roll-in shower.
They provide shower only with grab bars, accessible shower controls, and hand held shower head.
These rooms have a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Staterooms EE390, EE397, G704, G706, G709, G711 are ambulatory accessible.
Suites B7088, B7087, B6228, B6225 and stateroom EE3429 are fully accessible. america code from australia america code from australia america code from australia america code from australia america code from australia america code from australia

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